At Sharp Edge Gear, your satisfaction is at the heart of everything we do. We are committed to providing you with the highest quality garden shears, scissors, and cutting tools. If your purchase doesn’t meet your expectations, we’re here to ensure a hassle-free return process.

Eligibility for Returns

We accept returns for most items within 30 days of purchase. To qualify for a return, please ensure the following conditions are met:

• The item is in its original condition, unused, and includes all packaging and accessories.
• Proof of purchase, such as your receipt or order confirmation, is provided.

Unfortunately, we cannot accept returns for items that show signs of wear, damage caused by misuse, or those purchased on clearance.

How to Initiate a Return

To start the return process, contact our customer support team at [email protected]. Please include the following details:

• Your order number
• A description of the issue or reason for return
• Photos of the product (if applicable)

Our team will guide you through the steps to complete your return and provide you with the necessary return authorization.

Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as receiving the wrong item or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.

Refunds

Once your return is received and inspected, we’ll process your refund promptly. Refunds are issued to the original payment method and typically take 5-7 business days to reflect on your account.
Please note:

• Original shipping fees are non-refundable unless the return is due to our error.
• If the item is not returned in its original condition, a partial refund may be issued.

Exchanges

If you wish to exchange an item for a different product, size, or color, please follow the return process first. Once your return is processed, you can place a new order for the desired item.

Damaged or Defective Items

If you receive a product that is damaged or defective, we sincerely apologize. Contact us at [email protected] within 7 days of delivery with your order details and photos of the issue. We’ll resolve the problem by offering a replacement or refund.

Contact Us

For any questions about our Returns Policy or assistance with your return, don’t hesitate to reach out to us at [email protected]. We’re here to ensure your experience with Sharp Edge Gear is nothing less than exceptional.

Thank you for choosing Sharp Edge Gear. We’re committed to making every cut precise, and every customer satisfied!